Medical care in the comfort of your home. Wherever and whenever you need it — 365 days a year at no cost to you!

Capital Blue Medicare

$0 Copay

Virtual Care visits can replace your need to see your PCP, Specialist, or Urgent Care provider, which saves you money!

The doctor will see you now. Speak face-to-face with a medical doctor or mental health professional from the convenience and privacy of your home, your car, or anywhere else. Get access to:

  • Answers to your health questions

  • Diagnosis and treatment recommendations for a variety of common conditions

  • Behavioral health visits with counselors, psychologists, and psychiatrists by appointment

  • Prescriptions provided and sent electronically to your pharmacy

  • Private and secure medical visits from any location within the United States

  • Video visits with board-certified doctors on your smartphone, tablet, or computer

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Virtual Care Nutrition Counseling

See A Registered Dietitian or Nutritionist Online.

Virtual Care gets better and better. Not only can you reach a doctor 24 hours a day, seven days a week from the comfort of your own home, you can now see a registered dietitian or nutritionist too. Log on for help with:

  • Diabetes
  • Digestive disorders
  • Food allergies
  • High blood pressure
  • High cholesterol
  • Meal planning
  • And more!

See A Doctor Online

Our board-certified providers, including doctors and nurse practitioners, are specially trained on the Virtual Care platform to ensure that your healthcare needs are met. Get help with:

  • Allergies
  • Cough/Cold
  • Rash
  • Seasonal Flu
  • Pink Eye
  • Stomach bug

Behavioral Health Visits

See A Mental Health Professional Online.

Schedule an appointment with a behavioral health professional, including counselors, psychologists, and psychiatrists. Have a secure visit from the comfort of your own home. Log on to schedule a behavioral health visit to get mental health medical treatment, including medication.

How are Virtual Care services provided?

This service is provided through our partnership with American Well (Amwell), which has its own network of doctors known as the Online Care Group. Members can access Virtual Care through the app available on the App Store, Google Play, on virtualcarecbc.com, or from the Virtual Care page on capbluecross.com.

Most virtual visits for medical services take approximately 10 minutes—the average amount of time needed to handle most medical issues. Counseling and psychiatry visits average 45 minutes. Once connected, a doctor will review health history, answer questions, and, at his or her discretion, diagnose, treat, and even prescribe medication. If medicine is prescribed, the doctor sends it straight to the member’s pharmacy.

When would someone use Virtual Care services?

Virtual Care is ideal in situations like the following:

  • A member is too sick to leave the house
  • A member is flying tomorrow and can’t get out of work
  • A member is finding it difficult to get a doctor’s appointment
  • The doctor’s office is closed and the member doesn’t want to go to an urgent care clinic or hospital
  • A member just moved and doesn’t know any doctors in the area
  • A member is traveling in the United States and needs to see a doctor
  • A member is having trouble finding a counselor or psychiatrist that fits his or her schedule, or is less than 30 minutes away

When are doctors available?

For medical visits, doctors are available 24/7, every day of the year. For counseling and psychiatry visits, members can make an appointment online 24/7. However, appointments are generally only from 8 a.m. to 10 p.m., ET. Times may vary by time zone and location.

Will our members be charged if they miss a behavioral health scheduled appointment?

A $40 reservation/booking fee will be charged to members in a "no-show" situation, or if they did not cancel at least 24 hours in advance of the appointment. Amwell has added a credit card collection step when the appointment is booked. That way a card is on file to be charged when an appointment is missed.

Who are the doctors?

Amwell’s doctors are employed by Online Care Group, a physician-owned primary care practice with a national network of U.S.-based providers. Psychiatrists are board-certified in psychiatry and neurology, and counselors are licensed masters- and doctoral-level psychologists. The providers are licensed to practice medicine in the state in which the member is located. They are all considered in-network for Capital BlueCross as long as services rendered are covered under a member’s health plan.

What if a member’s Primary Care Physician (PCP) offers virtual visits?

If that PCP offers virtual visits and is listed in the Capital BlueCross provider finder as an approved provider for virtual visits, then the member may work with that PCP to have virtual visits as medically necessary. To be sure a PCP is approved to conduct virtual visits, members should look for the video indicator (icon) on the provider finder.

Can our members use other national providers for virtual visits?

Capital BlueCross has partnered with Amwell to ensure the quality and consistency of the virtual experience. If members choose to use another national provider (such as Teladoc or MD Live), the health plan will not cover it and they will pay out of pocket.

Do the doctors have ratings that our members can view?

After every visit, members are asked to rate both their experience and their provider. (They respond in the form of star ratings, ranging from 1 to 5.) The website will display the star ratings as providers acquire them. The app will display all 5 stars on all provider profiles. When those stars appear gray in a provider profile, that means no rating has been received yet. Once a rating is received, those stars turn yellow, indicating the provider rating.

How do our members find Virtual Care in the app stores?

In their preferred app store, they can do a search for “Capital BlueCross Virtual Care” and look for the Virtual Care icon.


3 ways to sign up:

  1. Download the free Capital BlueCross Virtual Care app from the App Store or Google Play.
  2. Visit virtualcarecbc.com
  3. Call 833.433.5914

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Updated December 2, 2019

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