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Member Service for Existing Members

Contact Information

  BlueJourney HMO BlueJourney PPO
Call

800.779.6962 
(TTY: 711)

Monday — Friday 

8:00 am — 8:00 pm 

Saturday and Sunday 
Voicemail Services Available

866.987.4213 
(TTY: 711)

Monday — Friday 

8:00 am — 8:00 pm 

Saturday and Sunday 
Voicemail Services Available

Email Medicare Advantage HMO Medicare Advantage PPO
Write
Attention: Member Services
P.O. Box 779519 
Harrisburg, PA 17177-9599
Attention: Member Services
P.O. Box 779519 
Harrisburg, PA 17177-9599

Capital Blue Health and Wellness Centers

Capital Blue, a first-of-its kind health and wellness store, is more than a store, it's a one-of-a-kind experience! Offering so much more than health insurance, Capital Blue's mission is to empower you — whether you are a Capital BlueCross member or not — to live healthy.

We have two store locations available to discuss the best health plan for you, or any questions you have about your current Capital BlueCross coverage. Feel free to just drop in, call for an appointment or talk over the phone! Our Capital Blue Stores also have certified health coaches, a registered dietitian, and fitness classes for members of all ages! These services are available to you free of charge as part of your membership.

Visit Capital Blue

  Saucon Valley Hampden Marketplace
Call 855.505.2583 
(TTY: 711)
855.505.2583 
(TTY: 711)
Location 2845 Center Valley Parkway #404 
Center Valley, PA 18034
4500 Marketplace Way 
Enola, PA 17025
Get Directions Directions to Saucon Valley location Directions to Hampden Marketplace location location
Walk-in Hours

Monday — Friday

9:00 am — 6:00 pm

Extended Hours

November 3 - December 15

Monday — Friday

9:00 am — 6:00 pm

Extended Hours

November 3 - December 15


Prospective Member Information

Contact Information

  BlueJourney HMO and PPO
Call

800.990.4201
(TTY: 711)

Monday — Friday 
8:00 am — 8:00 pm 
Saturday and Sunday 
Voicemail Services Available
Email Medicare Sales Inquiry
Write
Attention: Member Services
P.O. Box 779519 
Harrisburg, PA 17177-9599

Capital Blue Health and Wellness Centers

Visit Capital Blue

  Saucon Valley Hampden Marketplace
Call 855.505.2583 
(TTY: 711)
855.505.2583 
(TTY: 711)
Location 2845 Center Valley Parkway #404 
Center Valley, PA 18034
4500 Marketplace Way 
Enola, PA 17025
Get Directions Directions to Saucon Valley location Directions to Hampden Marketplace location location
Walk-in Hours

Monday — Friday

9:00 am — 6:00 pm

Extended Hours

November 3 - December 15

Monday — Friday

9:00 am — 6:00 pm

Extended Hours

November 3 - December 15


There is a Quality Improvement Organization in each state. The organization is paid by Medicare to check on and help improve the quality of care for people with Medicare. This is an independent organization. It is not connected to your Plan. 

You should contact this organization in any of these situations:

  • You have a compliant about the quality of care you have received.
  • You think coverage for your hospital stay is ending too soon.
  • You think coverage for your home healthcare, skilled nursing facility care or comprehensive outpatient rehabilitation facility (CORF) services are ending soon.

The name, address and phone number of the quality improvement organization is:

Livanta 

BFCC-QIO Program 
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701

Call: 888.396.4646
TTY: 888.985.2660
Fax: 833.868.4057
Visit their website

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Updated October 1, 2020

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