Over-the-Counter (OTC) Benefits

Save time and money on Over-the-Counter supplies.

Receive a flexible debit card that has $25 toward OTC drugs and supplies replenished every month. You can go to a participating retail store or use mail order and have the items shipped directly to your home at no additional cost! Be sure to check your Evidence of Coverage (EOC) for your monthly allowance and participating retailers.


OTC items may only be purchased for the enrollee; it is prohibited to purchase supplies for family members, and friends. The following supplies are not covered as they are non-eligible supplies: alternative medicines (includes botanicals, herbals, probiotics, homeopathic, and neutraceuticals), baby supplies, contraceptives, convenience and comfort supplies (insoles, gloves, etc.), cosmetics, food products or supplements, replacement and attachments such as contact lens containers or batteries. To minimize mailing costs the plan may impose a limited ordering quantity per purchase. This list is subject to change. This benefit is only available if your plan offers the OTC service as a benefit. Please consult with your doctor before using any OTC products. All OTC supplies are generic comparable of brand item. Any branded item may be substituted for its generic comparable based on availability. All items are shipped based on manufacturer availability. All items may not be available all the time. If generic item is not acceptable, plan will not ship brand name item. For all people who have diabetes (insulin and non-insulin users) supplies to monitor your blood glucose: blood glucose monitor, blood glucose test strips, lancet devices and lancets, and glucose-control solutions for checking the accuracy of test strips and monitors are available through the Plan Mail-Order service by calling Customer Service. Authorization and/or a prescription may be required from a physician.

Please allow seven to ten business days to receive your order from the time the order is placed.

Limitations and restrictions may apply. Benefits may change on January 1 of each year.

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Updated October 1, 2021

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