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Site Privacy

Capital Blue Cross respects your right to privacy.

When you visit this site, we may collect information on two different levels about your visit:

  • Anonymous statistics collected as you browse the site
  • Personal information you knowingly give us

We want you to be aware of how we collect and handle information on our website.

Click on the topics below for details on our Internet Privacy Policies.

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What information does this website collect?

Capital Blue Cross collects personal information such as name, address, email address and ID number, when you knowingly provide it to us. This information is collected when you enroll in our coverage, register for a web account, or send an email to us.

When you complete and submit an online application to enroll in our coverage, information such as name, address, telephone number, date of birth, etc. is collected. When you register for a web account to access member secure services, we collect your information, including: name, date of birth, email address, telephone number, member ID and group ID. Name, date of birth, member ID and group ID are used to verify member status. Email address and telephone number are used to contact you regarding the registration process. And, when you send us an email, similar information about you is collected to verify your identity and respond to your request.

Our web servers automatically collect statistical information about your visit such as pages visited and which browsers are used to visit our site. None of this information is associated with you as an individual (see information about cookies). We use these statistics to monitor our site's performance and to make it easier for you to use.

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What happens when I provide personal information on this website?

Any personally identifiable information you give us on this site will be used to provide the product, service or information you have requested or for which you registered.

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Do you sell or give my information to non-Capital Blue Cross companies?

Your personally identifiable information, including your email address, gathered on this site will not be sold, rented, licensed or otherwise shared with third parties. The only exceptions are the following:

  • Capital Blue Cross will share your enrollment application information with CMS (Centers for Medicare & Medicaid Services), CMS subcontractors, and our business partners, as necessary to determine and implement enrollment and benefits.
  • Capital Blue Cross shares information with other member plans of the BCBSA to provide services to its members. Other Blue Plans are not allowed to use personally identifiable information except for the purpose of providing these services. This information includes name, date of birth, member ID, group ID. Email address is NOT shared with other member plans of the BCBSA.
  • You specifically authorize Capital Blue Cross to share your information with another company.
  • We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
  • Disclosure is necessary to protect the safety of customers, employees, or property.

Capital Blue Cross occasionally uses outside shipping companies to ship health kits or other promotional materials. These companies do not retain, store or use personally identifiable information for any secondary purposes. If you provide individually identifiable information at an event Capital Blue Cross sponsors with another company, or if you register on a co-sponsored website, you may be providing the individually identifiable information to the co-sponsor. Review the privacy statement at the event or on the co-sponsored site to learn how the partner uses this information. Be assured that Capital Blue Cross uses this information in accordance with this privacy policy.

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Do you accommodate links to other sites?

Yes, our site contains links to other websites. We are not responsible for the content or the privacy practices employed by other sites.

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What does Capital Blue Cross do with non-personally identifiable information collected automatically?

Capital Blue Cross uses cookies to collect this type of information in order to enhance your online experience. A cookie is a small data string our server writes to your hard drive that contains your unique user ID for our website. We use cookies to deliver web content specific to your interests. You may choose to change your browser settings to disable cookies. Please be aware that cookies may be required to complete certain functions on this website. No personally identifiable information is contained in cookies used by the website.

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Does Capital Blue Cross use the information provided online to profile its customers?

No. Capital Blue Cross does not combine offline information about you with the online information that you provide on our website.

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How you can update or correct your information

If you would like to update any information you have sent us via this website, please email us. Please indicate in the comments area of the form the changes you would like to make. Customer Service will contact you to confirm with you that the appropriate changes have been made.


At times, we may utilize email to:

  • Respond to a site visitor's email.
  • Respond to general inquiries, feedback or other inquiries.
  • To send information that a visitor has requested.
  • To send registered users information related to their healthcare program(s).

Registered users may opt-in or opt-out of these emails. The opt-in and opt-out options that are applicable to your account can be accessed in My Email Settings.

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Security Issues

Capital Blue Cross takes precautions to protect its users' personal nonpublic information. When users submit sensitive information to us, the information is protected both online and offline.

When a login page or form asks users to enter sensitive information, that information is protected with encryption software, specifically SSL (Secure Sockets Layer) with high encryption (128 bit level). While on a secure page, such as the general inquiry form, the lock icon on the bottom of the web browser becomes "locked."

While we use SSL encryption to protect sensitive information online, Capital Blue Cross also takes steps to protect user information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Capital Blue Cross employees must use password-protected screen savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. In addition, all employees are kept up-to-date on Capital Blue Cross security and privacy practices.

The servers that store personally identifiable information are kept in a secure environment.

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Changes to this privacy statement

If a material change is made to this privacy statement and/or the way we use our customers' personally identifiable information, then, we will post prominent notice of the nature of such change on our website.

Our mailing address is:

Capital Blue Cross

2500 Elmerton Avenue 
PO Box 774611 
Harrisburg, PA 17177-4611

Our phone number is: 800.962.2242

Our fax number is: 717.541.6915

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Updated October 1, 2022


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