Capital BlueCross respects your right to privacy. When you visit this site, we may collect information on two different levels about your visit:
We want you to be aware of how we collect and handle information on our website. Click on the topics below for details on our Internet Privacy Policies:
What information does this website collect?
Capital BlueCross collects personal information such as name, address, email address and ID number, when you knowingly provide it to us. This information is collected when you enroll in our coverage, register for a web account, or send an email to us.
When you complete and submit an online application to enroll in our coverage, information such as name, address, telephone number, date of birth, etc. is collected. When you register for a web account to access member secure services, we collect your information, including: name, date of birth, email address, telephone number, member ID and group ID. Name, date of birth, member ID and group ID are used to verify member status. Email address and telephone number are used to contact you regarding the registration process. And, when you send us an email, similar information about you is collected to verify your identity and respond to your request.
Our web servers automatically collect statistical information about your visit such as pages visited and which browsers are used to visit our site. None of this information is associated with you as an individual (see information about cookies). We use these statistics to monitor our site's performance and to make it easier for you to use.
What happens when I provide personal information on this website?
Any personally identifiable information you give us on this site will be used to provide the product, service or information you have requested or for which you registered.
Do you sell or give my information to non-Capital BlueCross companies?
Your personally identifiable information, including your email address, gathered on this site will not be sold, rented, licensed or otherwise shared with third parties. The only exceptions are the following:
Do you accommodate links to other sites?
Yes, our site contains links to other websites. We are not responsible for the content or the privacy practices employed by other sites.
What does Capital BlueCross do with non-personally identifiable information collected automatically?
Does Capital BlueCross use the information provided online to profile its customers?
No. Capital BlueCross does not combine offline information about you with the online information that you provide on our website.
How you can update or correct your information.
If you would like to update any information you have sent us via this website, please email us. Please indicate in the comments area of the form the changes you would like to make. Customer Service will contact you to confirm with you that the appropriate changes have been made.
At times, we may utilize email to:
Respond to a site visitor's email.
Respond to general inquiries, feedback or other inquiries.
To send information that a visitor has requested.
To send registered users information related to their healthcare program(s).
Registered users may opt-in or opt-out of these emails. The opt-in and opt-out options that are applicable to your account can be accessed in My Email Settings.
Capital BlueCross takes precautions to protect its users' personal nonpublic information. When users submit sensitive information to us, the information is protected both online and offline.
When a login page or form asks users to enter sensitive information, that information is protected with encryption software, specifically SSL (Secure Sockets Layer) with high encryption (128 bit level). While on a secure page, such as the general inquiry form, the lock icon on the bottom of the web browser becomes "locked."
While we use SSL encryption to protect sensitive information online, Capital BlueCross also takes steps to protect user information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Capital BlueCross employees must use password-protected screen savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. In addition, all employees are kept up-to-date on Capital BlueCross security and privacy practices.
The servers that store personally identifiable information are kept in a secure environment.
Changes to this privacy statement
If a material change is made to this privacy statement and/or the way we use our customers' personally identifiable information, then, we will post prominent notice of the nature of such change on our website.
Our mailing address is:
2500 Elmerton Avenue
PO Box 774611
Harrisburg, PA 17177-4611
Our phone number is: 800.962.2242
Our fax number is: 717.541.6915
Updated March 3, 2017
Y0016_17_400 Approved 10052016