Novel Coronavirus (COVID-19)

Stay safe as the pandemic continues

We’re here for you

COVID-19 vaccines are making a difference. People who are vaccinated are protected from getting seriously ill from the virus. They’re returning to long-avoided activities, such as getting together with family and friends. If you haven’t received your own vaccine shot, consider getting it—to protect yourself and your loved ones as the virus continues to circulate.

Here’s important information about vaccines and their safety, and a map for finding where to get a vaccine near you.

We continue to monitor the disease threat and work with health professionals and government agencies to coordinate our efforts.

We’re here for you—through it all.

Here's how we’re helping:

COVID-19 vaccines

Several COVID-19 vaccines are in development and entering the distribution pipeline. Please frequently check our FAQ for up-to-date information.

Temporary coverage changes

  • Diagnostic tests

    In accordance with statutory guidance, we are covering the member costs of diagnostic tests for COVID-19 during the federal public health emergency, currently scheduled to end July 20, 2021. That means you are not responsible for paying any fees (copay, coinsurance, or deductible) for the covered test during this time while the federal public health emergency is in effect.

  • Provider visits

    In accordance with statutory guidance, we are waiving the member costs of the provider visit that results in a COVID-19 test, whether in an office, emergency room, telehealth, or urgent care center during the federal public health emergency, currently scheduled to end July 20, 2021. That means you are not responsible for paying the copay, coinsurance, or deductible for this specific visit while the federal public health emergency is in effect.

  • Increased access to prescription drugs

    For members with our prescription drug benefit, we are temporarily waiving early refill limits on prescription drugs, whether filled at a retail pharmacy or through home delivery, through July 20, 2021. Early refills aren’t available for a small number of prescription drugs. If you’re not able to get an early refill, call the Member Services number on the back of your member ID card for assistance.

  • Prior authorizations

    In accordance with statutory guidance, we are waiving prior authorizations for COVID-19 diagnostic tests and for covered services that are consistent with CDC guidance for members if diagnosed with COVID-19 during the federal public health emergency, currently scheduled to end July 20, 2021.

  • Telehealth

    Members may use telehealth to connect remotely by video with in-network providers for services covered under your health plan. Members may also connect with providers by phone, and we temporarily expanded the types of providers whose services are covered through telehealth.

  • Virtual Care

    Members with BlueJourney will continue to have unlimited visits at $0 copay for medical, psychiatry, and counseling services using the Capital Blue Cross Virtual Care app.

  • Teledentistry

    For members with Capital Blue Cross Dental, we are waiving member fees for certain in-network teledentistry consultations through July 20, 2021. That means you are not responsible for paying a copay, coinsurance, or deductible for a teledentistry visit. During this time, we are waiving frequency limits for these evaluations, and visits will not count toward your annual visit amount. Members may call their dentist to see if they provide teledentistry and if their visit is eligible.

Telehealth and teledentistry

  • Telehealth

    Members may use telehealth to connect remotely by video with in-network providers for services covered under your health plan. Members may also connect with providers by phone, and we temporarily expanded the types of providers whose services are covered through telehealth.

  • Virtual Care

    Members with BlueJourney will continue to have unlimited visits at $0 copay for medical, psychiatry, and counseling services using the Capital Blue Cross Virtual Care app.

  • Teledentistry

    For members with Capital Blue Cross Dental, we are waiving member fees for certain in-network teledentistry consultations through July 20, 2021. That means you are not responsible for paying a copay, coinsurance, or deductible for a teledentistry visit. During this time, we are waiving frequency limits for these evaluations, and visits will not count toward your annual visit amount. Members may call their dentist to see if they provide teledentistry and if their visit is eligible.

Need health coverage?

  • As you endure this global health crisis, we want you to know we can help find coverage. Call 855.505.2583 to speak to one of our licensed agents about your options.

How to stay safe

The best way to stay safe and healthy is to get a COVID-19 vaccine.

Here are additional measures recommended by the Center for Disease Prevention (CDC).

Wash your hands often with soap and water for at least 20 seconds, even if they look clean.

  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth.

Practice social distancing

  • Avoid close contact with people who are sick.
  • Avoid close contact with people outside your home.
  • Avoid crowds.

Cover your mouth and nose with a cloth face cover or mask when around others.

This video from Dr. Jennifer Chambers, our chief medical officer, shows the best way to put on your mask and how to care for it after use.

  • Clean and disinfect frequently touched objects and surfaces
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Monitor your health. Watch for symptoms such as fever, cough, shortness of breath.

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Updated June 4, 2021

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