Appeals and Grievances

You can file a grievance if you’re unhappy with our service, plans or providers. You can also appeal a denial of payment, eligibility or other decision.

• Member Appeal and Grievance Form
• Reference Guide for Filing an Appeal
• Reference Guide for Filing a Grievance
• Request for Medicare Prescription Drug Determination
• Request for Redetermination of Medicare Prescription Drug Denial
• Medicare Complaint Form
  

Please see your BlueJourney PPO Evidence of Coverage or BlueJourney HMO Evidence of Coverage for details.

Appointing a Representative

To select a representative, complete the Appointment of Representative form. Your representative will be able to act for you. You and the representative must sign the form. We will need a copy of the signed form.

Obtaining a Coverage Decision

Members of BlueJourney PPO and BlueJourney HMO can ask for a coverage decision about a service or drug. To request a rushed coverage decision, please contact BlueJourney HMO at 800.779.6962 or BlueJourney PPO at 866.987.4213 (TTY: 711). To request a rushed coverage decision for a Part D drug, please contact CVS/caremark^TM - BlueJourney HMO at 800.844.0719 or BlueJourney PPO at 800.861.1737 (TTY: 711).

Standard coverage decisions must be in writing. Please send these requests to:

BlueJourney HMO Organizational Determinations (or) 
BlueJourney PPO Organizational Determinations 

PO Box 773733 
Harrisburg PA 17177-3733
Fax: 1.888.456.2449

CVS/caremark 

Attention: PA Department 
PO Box 52000, MC109 
Phoenix, AZ 85072-2000
Fax: 1.855.633.7673

Obtaining Data on Appeals and Grievances

Members of BlueJourney PPO and BlueJourney HMO can receive a description of the plans’ total number of appeals and grievances received and how these cases were resolved. Contact BlueJourney PPO and BlueJourney HMO by phone or in writing.

BlueJourney HMO Appeals and Grievances (or) 
BlueJourney PPO Appeals and Grievances 

PO Box 779970
Harrisburg, PA 17177-9970