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Flexible Spending Allowance

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Getting started

This benefit provides members with an annual allowance administered by NationsBenefits to extend a member’s routine dental, vision, and hearing coverage. This allowance is available to help pay for routine and comprehensive dental services, routine vision and eyewear, and routine hearing aid out-of-pocket costs.

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Using this benefit

Once their My Benefit Card is activated, members can use their My Benefit Card at participating provider locations that accept Mastercard® to pay for dental, vision, hearing services, and items.

  • The Flexible Spending Allowance cannot be used at providers that are excluded from participation in Medicare.

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Reloading funds and checking balances

  • On January 1 of each year, the allowance will automatically be loaded onto the member’s My Benefit Card.
  • Unused allowances may not be carried over from one year to the next.
  • Members can monitor their balance by logging into their Nations’ member portal.
  • Although the same benefit card is used, the Flexible Spending Allowance is tracked separately from the OTC and Healthy Food and Produce allowances.

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Retail experience

  • When visiting a participating provider, the member swipes their My Benefit Card at checkout, and the allowance will automatically go toward qualifying items in their purchase, up to the card balance amount.
  • Please select "credit” when checking out. You will not receive a PIN and all debit transactions will be declined.
  • For purchases totaling more than the allowance or card balance, members will swipe their My Benefit Card initially, then an alternative form of payment must be provided for the remaining balance.
  • Refunds and exchanges should be returned to the purchase location. If a return is accepted, a refund will be received back onto their My Benefit Card.

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Contact information

  • Call NationsBenefits at 877.240.8232 (TTY: 711)

  • NationsBenefits member portal
  • EOC Reference: Chapter 4, Section 2 under “Flexible Spending Allowance.”

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Updated October 1, 2022

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