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Customer Service for Existing Members

Contact Information


BlueJourney HMO
BlueJourney PPO
BlueReliance and SecuritySM
Call
800.779.6962 
(TTY: 711)
866.987.4213 
(TTY: 711)
800.730.7219 
(TTY: 711)
Email
Medicare Advantage HMO
Medicare Advantage PPO

Write
Attention: Customer Service
P.O. Box 779519 
Harrisburg, PA 17177-9599
Attention: Customer Service
P.O. Box 779519 
Harrisburg, PA 17177-9599
Attention: Customer Service
P.O Box 772612 
Harrisburg, PA 17177-2612

Sales for Prospective Members

Contact Information

BlueJourney HMO and PPO
BlueReliance and SecuritySM
Call
800.990.4201
(TTY: 711)
888.732.4968
(TTY: 711)
Email Medicare Sales Inquiry

Write
Attention: Customer Service
P.O. Box 779519 
Harrisburg, PA 17177-9599
Attention: Customer Service
P.O Box 772612 
Harrisburg, PA 17177-2612

Hours and Locations


BlueJourney HMO and PPO
BlueReliance and SecuritySM
Telephone Services
October 1 — February 14

Sunday — Saturday

8:00 am — 8:00 pm 
February 15 — September 30
Monday — Friday 
8:00 am — 8:00 pm 
Saturday and Sunday 
Voicemail Services Available
Year Round

Monday — Friday
8:00 am — 6:00 pm
Saturday and Sunday
Voicemail Services Available

Walk-in
Year Round

Monday — Friday 
8:30 am — 4:30 pm 
Saturday and Sunday 
Voicemail Services Available

Year Round
Monday — Friday 
8:30 am — 4:30 pm 
Saturday and Sunday 
Voicemail Services Available

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Location:

Harrisburg

2500 Elmerton Avenue
Harrisburg, PA 17177-9799

Get Directions

Allentown

1221 W. Hamilton Street
Allentown, PA 18102-4304

Get Directions


Capital Blue Health and Wellness Center

Capital Blue, a first-of-its kind health and wellness store, is more than a store, it's a one-of-a-kind experience! Offering so much more than health insurance, Capital Blue's mission is to empower you — whether you are a Capital BlueCross member or not — to live healthy.

Visit Capital Blue

Hours

Monday — Friday 
9:00 am — 6:00 pm 
Saturday 
9:00 am — 1:00 pm 
Sunday 
Voicemail Services Available

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Location:

Saucon Valley

2845 Center Valley Parkway #404
Center Valley, PA 18034

855.505.2583 (TTY: 711)

Get Directions

Hampden Marketplace

4500 Marketplace Way
Enola, PA 17025

855.505.2583 (TTY: 711)

Get Directions


Quality Improvement Organization

There is a Quality Improvement Organization in each state. The organization is paid by Medicare to check on and help improve the quality of care for people with Medicare. This is an independent organization. It is not connected to your Plan. 

You should contact this organization in any of these situations:

  • You have a compliant about the quality of care you have received.
  • You think coverage for your hospital stay is ending too soon.
  • You think coverage for your home health care, skilled nursing facility care or comprehensive outpatient rehabilitation facility (CORF) services are ending soon.

The name, address and phone number of the quality improvement organization is:

Livanta 

BFCC-QIO Program 
9090 Junction Drive, Suite 10 
Annapolis Junction, MD 20701

Call: 866.815.5440 (TTY: 711) 
Fax appeals: 855.236.2423 
Fax other inquiries: 844.420.6671 
Visit their website

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Updated October 1, 2017

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